FAQs

Q: Where do you deliver?

A: We deliver within a 15 mile radius of 440 Olive Street.  This area includes all of Shreveport and Bossier City as well as some “suburbs” around the area.

Q: Can I customize my order?

A: A standard order is all eight dishes listed on the menu for that week.  However, you may order any combination of the dishes for a total of eight.  For instance, you may order two of one dish and none of another.

It is our customer’s responsibility to check the ingredient list provided with each menu.  Please inform us of any foods that you are allergic to.  It may be possible to leave out certain ingredients on some dishes.  Please call us with any questions or concerns.

Q: Can I get a discount if I refer my friends?

A: Yes, you can! For every friend you refer who orders a Standard or Double Order, you will get a one time $10.00 discount on your next order. A Half-Order will give you a $5 discount. Just have them tell us they were referred by you.

Q: How do I make payments for meals?

A: We accept cash, check, debit or credit card (Mastercard, Visa or Discover).  If you choose to pay upon delivery, our drivers can only accept cash or check.  Please be aware of the additional tax charges in Shreveport of 8.6% and Bossier City tax is of 9%.

Our online order page is not on a shopping cart platform, so credit card information should not be provided at that time. You can call us with credit information or we can call you. For convenience, many regular customers choose to have a card on file with us that is stored securely with our merchant services provider (Chase Paymentech) and charged as needed.

Q: How often do your menus change?

A: We have a vast library of recipes, so our menu changes every week on a 6 week rotation.  As you use our service, please let us know your favorites so we can make sure they stay in the rotation.  Also, our creative chefs are always modifying and adding new dishes along with seasonal items.

Q: What if I have to cancel my order at the last minute?

A: Since we have already purchased, and prepared most of the meals by Monday evening, there is a 50% (of amount due) cancelation charge if cancelled after 5:00 p.m. on Monday. There is also a 75% charge for orders not picked up by Wednesday.

Q: What if I can’t pick up my meals on Tuesday?

A: Please contact us at (318) 216-5691 to let us know and we can make new arrangements.

Q: What about sales tax?

A: Sales tax will be added to each order.

Q: How do I heat my Healthy Chef Meals?

A: Our meals can be warmed in both microwave and conventional ovens. First, you should remove the meals from our containers and place into an appropriate heating dish.

Q: Are the meals best served hot or cold?

A: That is really a matter of personal preference. Many of our customers have told us they enjoy are meals both warm and cold. However, as a guide, we include a “best served….” note on each package label.

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